Buying a print
Print ordering information: advice, terms and conditions

• Credit card (Online)
  handled by WorldPay using SSL encryption to give you fast, secure and convenient ordering
  
  
  Further information on WorldPay's services can be seen on their web site.
  
  To make your card payment simply click the "Buy Now" button next to an item and follow the instructions.
  
  
• Personal cheque
  drawn on a major UK bank in pounds sterling (£)
  
  
• Personal USA bank cheque written in US dollars
  *(There is £5 administration charge for this option)
  
  
• International money order
  from anywhere outside the UK, payable in pounds sterling (£)
  
  
• Wiring payment direct to our bank account
  contact me for details
  
  

Cheques / money orders payable to Martin Ridley and sent to:

Please Include:

1. Cheque / international money order
2. Your full address (A street address is required)
3. The address to which the artwork is to be sent
4. Your e-mail address
5. Your telephone number
   

POUNDS STERLING (£)
All prices are given in pounds sterling. You are advised to check the prices in your own currency. Use the currency converter to change a price into another denomination.
XE.com Personal Currency Assistant

For normal orders postage is added to the shopping cart automatically. The cost is calculated from the size of your purchase and the destination country. Print orders will normally be processed within 7 days.

Prints are dispatched by first class mail or courier within Europe or by international airmail as appropriate. This should mean that you should receive your order, subject to any customs delays, within 10 working days. I will send an e-mail to confirm dispatch.

I do not currently ship to Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, Malaysia, Nigeria, Morocco, Vietnam or Israel.

PACKAGING
All items are shipped in either 20cm large diameter postal tubes or flat in sturdy packages to ensure your order arrives undamaged. Each print is individually wrapped in acid-free tissue paper. Your print will arrive well-packaged ready for framing by your local frame shop.

INSURANCE
The prints will not necessarily be insured whilst in transit. You could check whether you are covered on your own insurance. Some policies might cover goods in transit as standard.

CUSTOMS
Customs and import duties are not included. The customer is responsible for the payment of surcharges. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you as I have no control over these charges and cannot predict what they might be. Since customs policies vary from country to country you may want to contact your local customs office for further information.

RUSH ORDERING
Rush orders can be processed subject to prior commitments. These are by special request and may cost extra. Email or phone to see if an urgent delivery can be made.

Clearly because it is on paper your Giclée print is very delicate and must not be exposed to moisture. Handle the print as carefully as you would an original watercolour taking special care to avoid any contact with water or mist. Clean and dry your hands thoroughly before touching it.

Ideally you should frame your print using acid free, conservation mount board and ultraviolet filtered glazing. For the preservation of your print please hang it in an area that is free from strong light and humidity. You might like to use reflection reduction glass if you are hanging opposite a window or bright lights.

If your giclée print has been handled properly you should enjoy many years of pleasurable viewing.

If you would like to be notified when new releases are available, please join my mailing list.

Why not subscribe to my free mailing list?

Your e-mail will be confidential and you will not receive
any unsolicited mail from this source.

Special deals if you are ordering five or more prints at a time.

This applies to all customers whether you are:

• an art gallery, shop or store owner
• a buyer from the picture framing industry
• a supplier of decor for hotels, offices and homes
• a keen collector of prints

Contact for details.

The prices will be subject to the addition of postage. Customers are responsible for selecting postage for the number of prints that you have ordered.

1. making your order up to five prints
2. receiving a full refund

Always inspect any received package thoroughly before accepting / signing for it.

Please don't panic

In the unlikely event that you are dissatisfied with the product or it has been damaged in transit, then you have the choice upon returning the goods of:

• a replacement (stocks allowing)
• a full refund

WorldPay the card payment processors for my website operate a refund policy.

Returning undamaged or unsuitable items
Under new distance selling regulations you have a seven-day cooling off period after you have received goods in which to notify me that the print does not match up to your expectations. If not completely satisfied the print must be promptly returned within 30 days of receipt. The print must be packed carefully using the outward packaging as it may not be possible to offer a refund or replacement for any goods, which are damaged during return transit.

Once I have received the carefully returned item, I guarantee to refund 100% of the print's purchase price and your postage expenses incurred during its return.
(Please send an invoice with postage receipts).

What to do if a parcel is damaged in transit
Inspect any received package thoroughly before accepting / signing for it.
You must make a note of any damage on the delivery record. If you do not the couriers will argue that the shipment was delivered in good condition. In order for them to consider a claim for damage, the contents, original shipping carton and packing must be available for inspection.

If the package appears to have suffered shipping damage:

• notify me immediately
• promptly contact the shipping company for a damage inspection report
• request that the shipping company return the merchandise
• keep the original shipping carton and packaging

My aim is to offer you a secure, trouble-free way of buying quality originals and wildlife prints.

Each copy has been carefully examined and then signed and numbered by the artist on the bottom margin of the print. The latest technology has been employed to ensure that the print is a good and faithful representation of the artist's intentions and only high quality, fade-resistant inks and highest quality, neutral pH paper have been used.

I hope this dispels any concerns you have about ordering.

VAT is not charged on my limited edition prints.
In view of the limited supply, the availability of items depends on previous sales.
I do not currently ship to Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, Malaysia, Nigeria or Israel.

Prices are subject to change without notice. The prices displayed supersede all others previously quoted.

If an an offer to buy is made I reserve the right at my discretion to decline the offer and not sell the goods.

Items will not be dispatched until the full payment has been received and cleared. If you would like to confirm my trustworthiness I would be glad to provide references.

All disputes will be settled under Scottish Law.

Your e-mail will be confidential and you will not receive any unsolicited mail from this source.
We respect your privacy and do not trade or rent your name, e-mail address, address, phone number  with anyone. You can rest assured that all information you provide is kept strictly confidential.

Your credit card details will only be retained by WorldPay and our acquiring bank in order to process you order. WorldPay process your payment and then arrange for your goods to be dispatched by us. If you use WorldPay to purchase from this site online we never even see your credit card number let alone send it via e-mail.

If you do not wish to receive any of my news (maximum of six e-mails per year) simply un-tick the box when entering your payment details. If you have joined my mailing list in the past you can "unsubscibe" at anytime. I have absolutely no wish to send mail to those who don't want it.

This security and privacy policy applies only to wildlife-art-paintings.co.uk and martinridley.com. Users of this site should be aware that through links they could be directed to other sites that I have no control of.

YOUR ACCEPTANCE
By using wildlife-art-paintings.co.uk and martinridley.com, you signify your agreement to the privacy polices described above. If you do not agree with our privacy policies, please do not use the sites. If we make any substantial changes in the way we use your personal information we will notify you by e-mail or by posting a prominent announcement on this site.